Privacy policy
Last updated: 5 October 2026
This policy explains how Hari Krishnan, sole proprietor, Bengaluru, Karnataka 560048, India ("we"), handles personal data in CBAM Exporter Pack. We act as data fiduciary under India's Digital Personal Data Protection Act, 2023 and, for visitors in the EU, as controller under the GDPR.
What we collect
- Account data: name, email address and a hashed password.
- Business records you upload, such as invoices, production registers and supplier reports. These are mainly business data but may contain names, signatures or contact details.
- Data your suppliers enter through supplier links you send them.
- Basic technical logs (IP address, time, page requested) needed for security.
- View counts for buyer links you share.
The free cost calculator does not store what you type into it.
Advertising and cookies
The free cost calculator may show ads served by Google AdSense. Google and its partners may use cookies or similar technologies to show ads based on your visits to this and other websites. Visitors in the EEA, UK and Switzerland are asked for consent first. You can manage personalised ads at adssettings.google.com. See how Google uses data from sites that use its services. The logged-in app does not show ads.
If you make a voluntary contribution, Buy Me a Coffee processes it under its own privacy policy; we receive only your name and the amount.
Why we use it
- To provide the service you asked for (performance of our contract with you).
- To secure the service and prevent abuse (legitimate interest; legal obligations, including CERT-In log rules).
- To send service emails about your account. We do not send marketing without your consent.
Who processes it for us
- Anthropic PBC (USA) reads uploaded documents to extract quantities, through its API. Under Anthropic's commercial terms, API data is not used to train its models.
- Our hosting provider, which stores the database and files.
- Our payment provider, when you pay. We do not see or store full card details.
- Google (AdSense), for ads on the free calculator page only.
- Cloudflare, which hosts the public website and provides Cloudflare Web Analytics: privacy-first visit statistics that use no cookies and do not track you across sites.
- jsDelivr, a public content network. When you show a result in a currency other than euros, your browser fetches that day's exchange rates from it. It sees your IP address, as any website you visit does, and nothing you entered.
Some processing takes place outside India. We share data only as needed to run the service and never sell it.
How long we keep it
We keep your account and files while your account is open. When you ask us to delete your account, we delete your files and data within 30 days, except records we must keep by law (such as invoices for tax purposes and security logs for 180 days).
Your rights
You can ask to access, correct or delete your personal data, withdraw consent where we rely on it, and nominate someone to exercise your rights. Email contact@fivenine.cloud. We reply within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India or, in the EU, your local supervisory authority.
Grievance officer
Hari Krishnan, Bengaluru, Karnataka 560048, India, contact@fivenine.cloud.
Security
Passwords are hashed, connections are encrypted, and access to files is limited to your account and the links you create. No system is perfectly secure; we will notify you and the authorities of a breach as the law requires.